We work hard to serve you as best as possible. However, you may still have a complaint. In that case we are happy to help you and we will try to solve the problem together.
We treat every report containing the word 'complaint' as a complaint. Therefore, please use the word 'complaint' clearly in your message if this is the case.
You can report your complaint by emailing vermogensbeheer@asr.nl or sending a letter to:
a.s.r. Complaints service
PO Box 2072
3500 HB Utrecht
Please remember to include your name, address, telephone number and email address with your complaint, so that we can contact you.
You will receive an acknowledgment of receipt from us within 3 working days and we will respond to your complaint within 10 working days. Sometimes we need more time to investigate the complaint. You will then receive a message from us on how much additional time we need.
Are you not satisfied with the solution?
We think it is important that you feel that we have handled the complaint properly. Are you not satisfied with the way we do this or with the solution we propose? In that case we will provide our full cooperation in a solution through an external complaints body or judge.
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